All orders at FurnGal undergo rigorous quality inspections before dispatch. Given our specialized manufacturing process for premium storage beds, dressers, and garment racks, order processing typically requires 3-5 business days—extended compared to standard furniture retailers. During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your custom furniture enters our production cycle and becomes irreversible. However, our generous 30-day return window provides ample flexibility for reconsideration.
We guarantee the superior craftsmanship of our storage solutions and wardrobe collections. Unused items in original condition with all tags attached may be returned within 30 days of delivery—significantly exceeding standard furniture industry practices. For exchanges of open wardrobe racks or modular storage systems, we allow 45 days to accommodate complex disassembly and international shipping considerations. Initiate returns through www.furngal.com and select preferred resolution options. Note: Custom-configured storage beds and personalized finishes are explicitly marked "Non-Returnable" upon purchase.
To maintain our premium quality standards, returned items must satisfy these conditions: (1) Exhibit zero assembly marks, scratches, or functional alterations (2) Contain all original packaging including custom protective wraps and hardware kits (3) Preserve intact security seals and manufacturer labels. Our quality team performs comprehensive five-point inspections upon receipt. Products failing inspection will be returned at customer's expense within 14 business days accompanied by detailed photographic evidence and condition documentation.
Refunds require 10-14 business days post-return receipt—this extended duration accommodates our meticulous craftsmanship verification for structural integrity and material quality. Refund amounts exclude initial delivery charges and return shipping fees. For credit card/PayPal transactions, additional 3-5 banking days may precede fund visibility in your account. During holiday periods (November-January), processing may extend to 21 business days due to high volume.
Customers assume return shipping costs unless attributable to our error (incorrect/damaged component). We strongly recommend insured tracked shipping with photographic documentation—FurnGal bears no responsibility for return shipments lost in transit. For exchanges exceeding $500 in value, we provide complimentary pre-paid shipping labels (with equivalent deduction from refund if labels remain unused).
Report manufacturing defects within 14 days of delivery by emailing [email protected] with timestamped photos/videos demonstrating structural issues. We coordinate complimentary return shipping and prioritize replacement dispatch (subject to inventory availability) or issue complete reimbursement including original delivery fees. This policy exception underscores our dedication to exceptional furniture craftsmanship.
Custom-sized storage beds and specialty finishes constitute final sales. For seasonal purchases (November 20 - January 5), the return window extends to February 10. Commercial/bulk orders follow separate protocols—consult your account manager. FurnGal reserves discretion to decline returns from clients demonstrating excessive return patterns (exceeding 50% of annual orders).
For return authorization or policy clarifications, contact our Furniture Specialists at [email protected] (response within 72 hours). Always reference your order number and include visual documentation for damaged items. Visit www.furngal.com for real-time assistance during operational hours GMT.
