All transactions conducted through www.furngal.com require immediate payment via our secure encrypted checkout system. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully authorized and cleared through our financial institutions before we commence processing your furniture order. In exceptional circumstances where payment verification fails or encounters authorization issues, we retain the right to cancel your order without advance notification. For our international customers engaging in cross-border transactions, please be aware that currency conversion fees and international transaction charges may apply according to your financial institution's policies. We recommend contacting your bank prior to purchase if you have concerns about potential additional fees. All transactions are processed in US dollars unless otherwise specified during the checkout process, and any currency conversion will be handled by your payment provider according to their current exchange rates and policies.
Following successful completion of your purchase, you will automatically receive a comprehensive order confirmation email sent to the address you provided during the checkout procedure. This electronic document serves as your official purchase receipt and includes all essential order particulars such as detailed product descriptions of our storage beds, dressers, open clothing racks, and garment hangers, complete pricing breakdown including any applicable taxes and shipping charges, and preliminary shipping timeline estimates. We strongly advise meticulously reviewing this confirmation email as it constitutes the legally binding agreement between you and our furniture enterprise. Should you identify any inconsistencies, errors, or discrepancies in your order confirmation, please promptly contact our customer service department at [email protected] within 48 hours of order placement to ensure timely resolution. Maintaining accurate records of this confirmation is crucial for any future communications regarding your furniture purchase.
Although we employ sophisticated real-time inventory management systems to monitor stock levels of our premium furniture collections, occasional overselling situations may occur during high-demand periods or promotional events. In these rare instances where an item from our storage bed, dresser, open clothing rack, or garment hanger collections becomes unexpectedly unavailable after your purchase, we will notify you via email within 72 hours of order placement. You will then have the option to either wait for the next anticipated restock cycle (typically 3-4 weeks for handmade furniture pieces) or receive a complete and immediate refund to your original payment method. We cannot guarantee continuous availability of any specific furniture model, finish, wood type, or design variation displayed on our digital showroom. All furniture products remain subject to prior sale until your order has been fully processed, quality inspected, and physically dispatched from our distribution facility.
Furniture orders typically necessitate 3-5 business days for comprehensive processing before shipment commencement. During peak seasonal periods, holiday rushes, or major promotional events, order processing may extend to 5-7 business days to ensure meticulous quality checks and proper packaging of your furniture items. Once your order departs our facility, domestic ground deliveries generally arrive within 10-18 business days, while international furniture shipments may require 21-30 business days depending on destination, customs clearance procedures, and carrier scheduling. You will receive a detailed shipping confirmation email containing tracking information and carrier details when your furniture order leaves our warehouse. Please understand that we cannot be held responsible for transportation delays caused by shipping carriers, weather conditions, customs authorities, or other unforeseen logistical circumstances beyond our direct control.
We accept returns within 30 days of delivery confirmation for store credit or product exchange. All returned furniture items must be in pristine, unused condition with original packaging intact, all protective coverings undisturbed, and assembly hardware completely unopened. Final sale items, custom orders, and assembled furniture are strictly non-returnable unless manufacturing defects are identified. To initiate a return process, please email [email protected] with your complete order number and detailed reason for return. Our customer service team will provide comprehensive instructions and, if eligible, a prepaid return shipping label for your convenience. Refunds for approved returns will be processed within 14 business days of our warehouse receiving and inspecting the returned merchandise. Customers are responsible for return shipping costs and any associated restocking fees unless the return results from our error or verified product defects.
All furniture prices are displayed in US dollars and include applicable sales taxes where mandated by jurisdictional requirements. We reserve the right to modify prices without prior notification due to material cost fluctuations, currency exchange rate variations, manufacturing expense changes, or supplier pricing adjustments. If you successfully placed an order before any published price modification, you will be charged precisely the amount displayed during your checkout process. Promotional discounts, seasonal offers, and special financing options cannot be combined unless explicitly stated in the promotion terms. Any import duties, customs taxes, brokerage fees, or international tariffs for cross-border orders remain the exclusive responsibility of the customer, and we recommend consulting your local customs office for specific import regulations governing furniture products.
For any questions, concerns, or clarifications regarding your furniture purchase, delivery, or after-sales support, please contact our dedicated customer service team at [email protected]. We typically respond to all customer inquiries within 48-72 hours during standard business days. When reaching out to our support team, please always include your complete order number, relevant product details, and specific concern descriptions to facilitate efficient and accurate assistance. Business Address: Phone:
