Our curated furniture collections feature limited quantities to maintain the exclusivity and craftsmanship of each piece. Should an item become unavailable after your purchase due to high demand or production constraints, we will notify you within 3 business days with these tailored options: (1) priority access to our upcoming collection featuring similar storage solutions and design aesthetics, (2) a full refund processed immediately through your original payment method, or (3) store credit with a 15% bonus value for your next furniture investment. This approach reflects our commitment to quality craftsmanship over mass production while ensuring your complete satisfaction with our premium offerings.
All prices are displayed in USD and are final at checkout. We maintain transparent pricing that reflects the superior materials, innovative storage features, and expert craftsmanship of our furniture collections. In rare instances of significant pricing discrepancies (such as a $800 storage bed incorrectly listed at $80), we reserve the right to cancel such orders and will notify you within 3 business days. For any orders canceled due to pricing errors, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's integrity and commitment to fair pricing for our premium furniture lines.
Each furniture order undergoes thorough quality inspection and specialized packaging to ensure safe transit. Standard order processing takes 3-5 business days, while during peak seasons processing may extend to 5-7 business days. You will receive detailed tracking information via email once your furniture package ships. For custom-made items requiring additional craftsmanship time, such as specialized storage configurations or custom finishes, estimated production and delivery timelines will be clearly displayed during checkout to properly manage your expectations for these premium pieces.
We utilize specialized furniture shipping partners to ensure your premium storage solutions arrive in perfect condition. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days. All international furniture shipments include comprehensive prepaid customs documentation with accurate product valuations and descriptions to prevent customs delays - essential for our global clientele investing in durable, high-quality storage furniture designed to last for years.
We accept returns within 21 days of delivery for store credit or exchange. All furniture items must be in original, unused condition with all protective packaging intact and original tags attached. Due to the size and specialized nature of our furniture products, return processing may take 12-15 business days after we receive your returned item at our warehouse. For quality assurance, all returned furniture undergoes comprehensive inspection before approval. Custom-made and final sale items (clearly marked during purchase) are excluded from returns to maintain the exclusivity and specialized nature of certain furniture collections.
All visual content including product imagery, design schematics, furniture configuration diagrams, and technical specifications are protected intellectual property. Unauthorized commercial use, including replicating our unique storage designs, manufacturing similar products based on our innovations, or using our imagery for third-party sales is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive approach to functional furniture design and storage optimization solutions.
Our furniture specialists are available via email at [email protected] for any inquiries regarding product specifications, assembly instructions, or storage solutions. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing furniture orders or delivery concerns, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to furniture design and customer care, ensuring you receive the support needed for your premium furniture investment.
