Welcome to www.furngal.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium furniture platform, including browsing, purchasing, and engaging with content related to our advanced storage beds, dressers, open clothing racks, and garment hangers. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by homeowners and interior design enthusiasts seeking elevated furniture solutions. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully curated collections), (2) engage in commercial resale of items purchased from our platform (as we maintain strict quality control through direct sales), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand integrity and the exclusive nature of our furniture designs.
All visual and textual content displayed on the Site—including but not limited to product photography, detailed descriptions, logo designs, and furniture configuration guides—constitutes the exclusive intellectual property of www.furngal.com or its authorized licensors. This encompasses our distinctive furniture designs, innovative storage solutions, material patents, and proprietary assembly systems which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including color fidelity (noting that monitor calibrations may vary), precise measurements (with detailed dimension charts provided), and material composition disclosures—occasional discrepancies may occur in our handcrafted furniture collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented construction details, material specifications, or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our premium furniture pieces, we may implement purchase restrictions on select items (particularly during seasonal launches or limited collection releases). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical SKUs, shipping to freight forwarders, or suspicious payment patterns). Our platform exists to serve individual clientele who appreciate the craftsmanship and innovative design behind each furniture piece.
All orders undergo meticulous quality inspections before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each furniture item meets our exacting standards. During peak seasons, processing may extend to 5-7 business days. International shipments may require 15-30 business days for delivery, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline. Please note that furniture delivery requires special handling and may involve additional coordination for large items.
We offer a 21-day return window from the delivery date for unused, unassembled items in original packaging with all components intact. Return shipping costs for furniture items are the customer's responsibility unless the return results from our error. Due to the specialized nature of furniture products, refunds will be processed within 14 business days of receiving the returned merchandise at our facility. Custom-made or final sale items (clearly marked as such) are ineligible for returns. Assembly-required items may only be returned if all original packaging and components remain undamaged. Exchange requests are subject to current inventory availability and may involve additional shipping charges.
The Site may feature curated links to interior design resources, home organization content, or complementary home decor providers. These third-party resources operate independently from www.furngal.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic collection launches), (2) perpetual inventory availability of specific furniture styles (as many are limited-production items), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions, particularly for high-value furniture purchases.
To the maximum extent permitted under applicable law, www.furngal.com shall not be liable for: (1) carrier-related delivery delays or damages (including but not limited to weather disruptions, customs holdups, or logistical errors in furniture handling), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized reseller claims or interior designer misrepresentations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional furniture products rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new delivery partner integrations or sustainability initiatives), legal compliance requirements, or enhanced customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the premium furniture e-commerce sector.
For questions regarding these Terms or any other inquiries, please contact our Customer Experience team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal sales or new collection launches.
